Surface Book 2 battery drain whilst off

Anonymous
2019-04-18T11:30:02+00:00

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-02T12:08:55+00:00

    do you have to install every single one of them? do they all belong to the same release?

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  2. Anonymous
    2020-06-02T12:17:45+00:00

    I just checked on the website, you need to download the one that is closest to your OS build, you can check the OS build by writing winver in the search field of the taskbar.

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  3. Anonymous
    2020-06-02T12:31:35+00:00

    I have just finished installing the five .msi files from the link (oddly, the fifth one warned me that a more recent version was already installed).

    I've turned off the Surface with the shift + shutdown command. I will turn it on tomorrow, and post the results.

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  4. Anonymous
    2020-06-02T12:47:47+00:00

    Good to know, thanks. Unfortunately, I had already installed all of them before reading your message. I'll let you know how it will fare.

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  5. Anonymous
    2020-06-02T16:15:56+00:00

    Sometimes it seems as if the support technicians do not have knowledge about computer systems and only follow written procedures in a manual. I am an enthusiast of embedded systems, firmware and software, I am far from knowing everything but I am working on it and many times public information about the new technologies incorporated by microsoft is lacking.

    I am glad to be able to resolve your concerns, you are right to think that it is a mistake since Microsoft released this feature from Windows 8 and never communicated or taught about it.

    In my case, the modern standby feature allows me to keep track of emails or calendar events even when I have the equipment suspended, it also allows me to wake up the equipment using a bluetooth mouse or keyboard thanks to the fact that the wireless card continues to operate when found suspended. It is something like having a smartphone always on but with the screen off.

    Microsoft strives for its surface equipment to offer a different and professional use experience. This characteristic demands a great effort because many components of the computer system have to tune up. This is the reason why many manufacturers prefer not to incorporate the functionality, in addition to requiring premium components to be able to offer it.

    And of course I am aware that many times they release updates that only make the system worse.

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