This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Best of luck with your complaint, but it sounds like Microsoft have done the same with you as they did with me. They act like they care, then when they realise they can’t fob you off with excuses they just ignore you.
Probably the only thing left to do is to leave reviews on the product page (like I have) which will make prospective buyers aware of this fault (sorry, feature...)
Apple computers are not experincing these issues. My next PC that i will be purchasing next week will definately be a MAC. Microsoft has lost my business forever. All of their surface books are defective and they will not fix them because people still buy them anyway. The only way to get through to Microscam is to stop purchasing their defective products
I will be considering Macbook for my next laptop too but I also saw that other brands of laptops did not suffer from battery drains like Dell XPS.
There was a call to use consumer laws for this, did anyone tried that options alrdy? haha
I have this issue, I'm pretty sure we all do.
It is frustrating and entirely wrong, on Microsoft's part, not to acknowledge it and rectify the problem.
The one thing I would say is DON'T EVER BUY AN APPLE PRODUCT!
There are very good actual PC's/laptops out there that are amazing products.
It was, after all, Apple that invented the concept of releasing products that are completely dependent on 'updates' to allow them to function correctly.
(sorry for shouting)
Hey Guys, I know some of you may have tried this already. But make sure to try and reset your PC and delete everything and get windows back up to date after resetting and reinstalling Windows. Backup any important files, and take a screen shot of your programs you've installed. All my battery issues are gone now and I have absolutely no battery drain after waking up my computer, even with Connected Standby.
