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I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey all,
In a last ditch attempt to fix it, I carried out a full reinstall after a reset. Still drains whilst off. I lost 16% in 3 days without touching the laptop.
How the heck are Microsoft getting away with this? Why have the Microsoft agents stopped replying to this thread? Most of all, why does a "premium" laptop like this have such a design flaw that hasn't been fixed?
I'll be keen to see if the SB3 has the same "feature"
I also have the same issue. On top of the other problems I have with my unit, which includes an unrecognizable graphic card and overheating processor, this seems like icing on the $3,000 USD cake. Microsoft really got us good here. I've learned my lesson. Microsoft branded laptops, although they look nice, won't see single one of my dollars for a while.
Did you do a standard reset from within Windows (no downloading of an image)? Or did you download a generic windows 10 image and let Windows download drivers? Or did you download a Surface image from the website? I'm having 0 issues apart from this...
I did a standard reset within windows. Type reset in your search bar, you should see "Reset this pc". Get started-> remove everything. Once windows is back up and running just do windows updates and let windows download everything you need. Anything you download after that is your preference.
Thank you so much, I'll give it a try this week. Wish me luck!
Did you do a standard reset from within Windows (no downloading of an image)? Or did you download a generic windows 10 image and let Windows download drivers? Or did you download a Surface image from the website? I'm having 0 issues apart from this...
I did a standard reset within windows. Type reset in your search bar, you should see "Reset this pc". Get started-> remove everything. Once windows is back up and running just do windows updates and let windows download everything you need. Anything you download after that is your preference.
Did you do a standard reset from within Windows (no downloading of an image)? Or did you download a generic windows 10 image and let Windows download drivers? Or did you download a Surface image from the website? I'm having 0 issues apart from this...
