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I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You can do a battery report . Using powershell type powercfg /sleepstudy -duration 1
Open the report on your web browser and check if you have listed shutdown instead shutdown (Hybrid)
The procedure i was doing is:
- Press and hold shift key
- Select shutdown
- Release the shift key
Sorry if my english are not good.
These are my results.
Your English is fine :) Thank you for input on this battery drain though. Sadly, it did not work for me.
You can do a battery report . Using powershell type powercfg /sleepstudy -duration 1
Open the report on your web browser and check if you have listed shutdown instead shutdown (Hybrid)
The procedure i was doing is:
Sorry if my english are not good.
The battery drain on Surface Book 2 is due to the new hybrid shutdown mechanism used in these devices, which keeps the core of the operating system in RAM while the computer is turned off to provide the fast boot function. This feature, along with a new connected standby state, are new features built into surface devices.
To prevent the system from shutting down using hybrid shutdown, you can press the Shift key while selecting the shutdown option from the start menu.
Hello, if you mean to literally press and keep holding shift while clicking shutdown from the start menu I'm sorry to say that it does not work. I held shift through the clicking of the power button, clicking shut down, and I kept holding on to it until the screen turned off. This morning, 7 hours later, clipboard had 90% battery and battery 2 had 93% battery (both were at 100% when I shut down). Please let me know if I did anything wrong.
The battery drain on Surface Book 2 is due to the new hybrid shutdown mechanism used in these devices, which keeps the core of the operating system in RAM while the computer is turned off to provide the fast boot function. This feature, along with a new connected standby state, are new features built into surface devices.
To prevent the system from shutting down using hybrid shutdown, you can press the Shift key while selecting the shutdown option from the start menu.
His statement isn't necessarily 'untrue'. Lithium ion batteries do drain over time. The Surface's just happen to drain unreasonably quickly, at least compared to the laptops I've used as an IT Technician. My Surface book 2 drains at a rate of 3.5% per day, which I find ridiculous. Admittedly, this isn't as bad as the creator of this thread who's losing up to 5 to 10% every day. That's simply intolerable.
