Surface Book 2 battery drain whilst off

Anonymous
2019-04-18T11:30:02+00:00

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-12-15T19:24:36+00:00

    So, I have a small update. I have tried to put the SB2 into hibernation mode, and not completely shutdown. I have noticed that when the SB2 is in hibernation, the detach button does not function. Anyway, I left the laptop overnight, and I powered it on in the morning and noticed there was only 1% battery change in battery 2 and not battery change in battery 1. I am not sure what to think of this, I will be leaving it 24h in hibernation mode to see if the battery gets drained or not. The interesting part is the fact that the detach button does not function while the SB2 is in hibernation. I am starting to think that the components draining battery while off are related to the detach function.

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  2. Anonymous
    2019-12-13T18:36:53+00:00

    I seriously doubt it, since it would mean that they would have to admit an unacceptable (and irreversible) engineering flaw plaguing their product. They will never do such a thing: it would mean they are admitting that they have been selling a clearly defective machine.

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  3. Anonymous
    2019-12-11T18:27:45+00:00

    Same problem. This behaviour is absolutley fascist and deprecable by MS. 

    Those who have problems should join and move legally or at least create a group to do something; it's unbearable and disgusting. If someone knows how to move, I'm in.

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  4. Anonymous
    2019-11-21T23:55:24+00:00

    I am with you on this and this is very frustrating to me. I will be delighted if there is class action lawsuit ongoing.

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  5. Anonymous
    2019-11-20T10:42:52+00:00

    I have same issue. Means I need to charge it overnight every night, regardless of usage.

    Next laptop prob won't be a Microsoft one.

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