Surface Book 2 battery drain whilst off

Anonymous
2019-04-18T11:30:02+00:00

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-11-11T21:03:34+00:00

    Same problem

    My second SB2 received as a replacement for the first one has exactly the same problem.

    No explanation from Microsoft.

    I used to have a very good image of Microsoft, but it is deteriorating more and more. I am extremely disappointed with Microsoft's total lack of consideration for its customers. They simply ignore the problems.

    I am thinking of permanently abandoning Microsoft products, including Windows if I can.

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  2. Anonymous
    2019-11-09T07:21:13+00:00

    Is there a solution for this does anyone know? I have had a SB2 for 18months its so frustrating, you charge fully use it do a full shut down and when you come to use again in a few days its dead. Its even worse if you set to sleep. This is a laptop its meant to be used turned off and to be available days later its also a premium laptop. I have used the SB utility tool but its made no difference. 

    A really poor situation and I could never recommend this device to anyone. Real shame as in all other areas its fine. But a laptop that drains when off??? thats just ridiculous. Any update on this?

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  3. Anonymous
    2019-11-05T16:12:21+00:00

    This battery drain while off problem has been a problem for me since Surface book 1 and now Surface book 2.  It is also a huge problem with my Surface Pro 6 and was a problem on my old Surface Pro 4 and 5.

    I am convinced that this is a hardware design defect that MS cant fix with software.  None of our Dells exhibit this peculiar and annoying battery drain problem.

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  4. Anonymous
    2019-11-05T00:01:21+00:00

    Yeah, always from the Start menu.

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  5. Anonymous
    2019-09-17T02:26:05+00:00

    Yep I truly hope someone closer to the US law circle can file a lawsuit for this. That could save millions of souls.

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