This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Like my own device's problem, it's not about standby battery drain, it's about what happens when the thing is Off, fully powered-down. Whatever charge it held when powered off, full or not, it's lower when I do power it back on. Significantly if days or weeks have passed.
I've been having the same issue since I purchased my Surface book 2 in August of 2018. I just turned on my laptop it was fully charge a couple days ago and turned off. I turned it back on , battery 2 was at 85%. When I removed the screen and attached it battery 2 went from 85% to 65%!! I paid $3000 for this laptop and this should not be an issue with many of these laptops. I contacted Microsoft in September 2018 and also a few months ago. They stated it was normal for the SB2 to drain when shut down, between 3% to %5 daily because it needs this feature to boot up quicker. Later they stated it was a hardware issue after I went through all the troubleshooting. The first time they were willing to give me a full refund or let me send in my unit and replace it with a refurb. The 2nd time a few months ago they were going to replace it with a refurb. You pay $3000 for a brand new laptop and they want to replace it with a refurb? That's insane! They also only send you a pre paid shipping label no box or packing. You have to pack it and find a box! I had to replace a gaming console with Sony a while back and they shipped me a box and packing. That is how a real company takes care of it's customers! You are without a laptop until they receive your unit and ship the refurb. I will never again purchase a Microsoft Surface!! I will probably look into purchasing a Mac in the future. We should all see if we can contact a law firm? Maybe we have a class action lawsuit!!
I have just turned on my Surface Book, after it had been off (and I mean completely shut off) for roughly 2 weeks:
This is my power settings:
I hope I have answered your question.
You are right, and I would promptly return my Surface to Microsoft, if only it weren't so essential for my academic studies. I will think twice or thrice before even considering buying another Surface device ever again in the future, though.
I am frankly dumbfounded as to how Microsoft could ever release such an evidently imperfect device. The complaints about this battery drain issue have become too numerous and widespread to be regarded as a mere inconvenience experienced by a limited amount of users. Even a 1% drain on a daily basis could be judged as unacceptable (but I would still be OK with it): when the number rises to 4, 5 or even 9-10%, you know that something has seriously gone awry.
