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I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
could you provide me with the name of package you installed?
Sure. All of them.
SurfaceBook2_Win10_18362_20.041.10163.0.msi
SurfaceBook2_Win10_15063_1802509_3.msi
SurfaceBook2_Win10_16299_1803509_3.msi
SurfaceBook2_Win10_17134_20.012.21576.0.msi
SurfaceBook2_Win10_17763_20.041.10546.0.msi
If I recall correctly, SurfaceBook2_Win10_18362_20.041.10163.0 failed, but I just went through the list and installed them all.
could you provide me with the name of package you installed?
Did you download the latest drivers manually from the link I provided above for the SB2? They are the May updated drivers (as mentioned by Cesar).
Before, I would lose 7% battery after shutting down. This is the battery report right before i tried to apply the fix:
As you can see, I shut down at 12:24am, and turned it back on at 7:32 and lost 7% battery in those 7 hours. This is even with the shift + shutdown but BEFORE updating the drivers.
After updating the SB2 drivers from the website I've these 2 battery reports:
These are all done with the SHIFT + SHUT DOWN option with the MAY updated drivers from this link:
https://www.microsoft.com/en-us/download/details.aspx?id=56261
And this has solved my battery drain while shutting down. Just for fun, tonight I'm going to just do a normal shutdown to see if the battery drain still remains (which I imagine will be the case). Then, tomorrow night I will test what Cesar mentioned about turning off the option in the settings. I would much rather have my device retain 30% more battery on a Monday after a 2 day weekend of not touching it than to boot up 3 seconds faster on Monday morning and be at 50% battery.
Hello guys,
so again, i have tried to use the shift+shutdown key and i have all the latest drivers and firmware and I still have a 3-4% battery drain in a day. I don't know how other people have obtained different results, but I am sure that this doesn't work since I don't even have fast boot on (I disabled it a long time ago since it was a fix that was suggested a long time ago). I am not sure we are talking about the same issue here. Are you guys talking about the sleep battery drain problem or the SHUTDOWN battery drain problem?
It may not be a bug, but it certainly looks like one when I (together with dozen other users) need to wade through pages and pages of forum threads looking for a solution to a "feature" that I never asked for in the first place, and would be happy to have a clear and easy way to disable.
I'm not lashing out at you, of course: I'm only grateful that you devoted some of your time to helping us. It's Microsoft's behaviour regarding this topic that I am annoyed with.
