Surface Book 2 battery drain whilst off

Anonymous
2019-04-18T11:30:02+00:00

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-10-16T10:49:39+00:00

    STOP POSTING REPLIES ABOUT BATTERY DRAIN ON STANDBY!! IT'S A POWER DRAIN ISSUE WHEN THE PC IS COMPLETELY OFF! PLEASE READ THE THREAD BEFORE POSTING

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  2. Anonymous
    2019-04-24T01:48:19+00:00

    I have the same problem as well. It drains 5-8% every day in shutdown (not hibernate or sleep). But if I undock the keyboard from the clipboard, then there is no drain any more. Could the moderator forward this to the engineering team to look into? I suspect there might be some firmware issue when keyboard is connected. 

    Thank you very much!

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  3. Anonymous
    2019-07-29T07:32:00+00:00

    Yes you're right. After testing out, it still drains the battery after detaching the tablet, just less severe. 

    Can anyone with contacts to the engineering team help?

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  4. Anonymous
    2019-04-24T18:15:25+00:00

    Same thing here w/ battery drain to 45% after shutdown and tablet disconnected from the base keyboard.  This has been happening to me w/ the SP4, SP5, SP6, SB1 and now SB2.  Why can't any of the surface product shutdown correctly?  

    Battery report shows NOTHING as in no activity and yet my batteries (tablet and keyboard) continue to lose power when completely off / shutdown.

    Please advise!

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  5. Anonymous
    2019-07-23T07:36:13+00:00

    Same here. This is my second Surface Book as well: I recently returned the first one because it had a defective display (discoloured lines on the screen), in addition to the battery drain issue. I received the substitute Surface two weeks ago, but the battery drain remains. I even tried the detachment workaround suggested by user thloh85, but to no avail: the drain is still there, just less severe (4-5% instead of 9-10% on a daily basis).

    I must say that I am very disappointed. I would never have bought such a costly device if I had known about this in advance.

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