Surface Book 2 battery drain whilst off

Anonymous
2019-04-18T11:30:02+00:00

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-11-05T01:45:35+00:00

    These batteries came with 51 and 80 cycles on them respectively.

    I'm selling it with a couple months warranty left on it so it'll be someone else's problem now.

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  2. Anonymous
    2019-11-05T01:33:50+00:00

    You might want to cycle the batteries a couple times to see if that helps even if it seems unlikely.

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  3. Anonymous
    2019-11-04T23:48:06+00:00

    I have the same problem. I got a warranty replacement and that process took so long that I bought a different laptop. This was my first non-MBP in a decade and I wanted to love it so badly. After 3 weeks of back-and-forth with Microsoft I had to buy a replacement laptop, and I went back to what I knew.

    So when this one finally got to me, I turned it on to check that it worked and then turned it off with a full charge. It has sat for a couple weeks and I recently turned it on take pictures to sell it and it was completely dead. 0% | 0%.

    I will never in my life purchase another Surface Book product. 

    This doesn't really surprise me but just to confirm, you shut it down from the start menu not the power button which depending on your settings might have just put it to sleep. Sleep in Windows 10 uses a lot of power.

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  4. Anonymous
    2019-11-04T23:27:46+00:00

    I have the same problem. I got a warranty replacement and that process took so long that I bought a different laptop. This was my first non-MBP in a decade and I wanted to love it so badly. After 3 weeks of back-and-forth with Microsoft I had to buy a replacement laptop, and I went back to what I knew.

    So when this one finally got to me, I turned it on to check that it worked and then turned it off with a full charge. It has sat for a couple weeks and I recently turned it on take pictures to sell it and it was completely dead. 0% | 0%.

    I will never in my life purchase another Surface Book product.

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  5. Anonymous
    2019-09-23T21:21:25+00:00

    This issue happens in my SB2 also. Basically if I leave it off for some time when I come back it might have the battery 2 drained to 85%. The problem is that for it to start behaving properly I have to discharge it and then charge it back, for it to have the normal battery behavior. Based on my daily use of the Surface this usually happens to me at least once a week.

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