Surface Book 2 battery drain whilst off

Same issue on a brand new Surface book 2. When I purchased the unit it was completely dead. On have had the unit for 3 days and every morning i turn it on and approximately 9% of the battery life is depleted while completely shut down. I charge it back to 100% and same thing in 12 hours powered off 5 to 6% of the battery is depleted. This is my second Surface Book. I purchase a Surface book 1 about three years ago and It had the same issue. I returned it after Microsoft had no solution. Looks like this one is going back and ill never purchase another Surface because they will never fix this issue. Looks like Microsoft does not care to resolve this problem even after years of these defective devices. Looks like ill go back to Apple at least there battery hold a charge while they are turned off.

There needs to be a class action lawsuit that results in Microsoft having to disclose the battery drain issue to all customers prior to the purchase of any Surface. We all need to boycott Microsoft until they are willing to refund every single Surface owner that have this issue and find it unacceptable. If Apple would only use that battery drain issue their ads. From this point on I will only buy Apple products and officially I am boycotting Microsoft.

Microsoft does not want to admit their devices are defective. I personally owned 2 surface books about 18 months apart and both were returned because of the battery drain. The issue was not resolved by Microsoft because all they care about is money. I will never purchase another Surface and suggest no one else does. At least Apple fixed a similar issue when it was brought to their attention. I bet if we all boycott Microsoft they might be forced to resolve their issue.

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Hi JamieMac1,

Thank you for posting your concern here. 

For us to better understand the issue, please answer the following questions:

1. When you say that the device is switched off every day, do you mean it's completely shut down?
2. Have you ran a battery report? If not, try opening CMD (command prompt) then type, powercfg /batteryreport then let us know if you are able to generate the report.

Looking forward to your response.

Best regards,

GeraldAldrin_T

Hi,

Yes, the PC is totally off. Shutdown, not in standby or hibernating.

I have run the battery report.

I am not alone in this issue. The forum has plenty of other SB2 owners with this issue. I've had it since new. Does the system drain power whilst shutdown - if so why? I've owned nearly a dozen laptops and none have had such problem with battery drain whilst powered down.

So to update everyone...

I've still got this problem and have had no help from anyone at Microsoft. Why?