Does anyone still have the CalibG4.exe touch screen dead zone hotfix file for the Surface Pro 3 they could share with me? (SOLVED)

Anonymous
2018-10-23T13:22:07+00:00

Does anyone still have the CalibG4.exe touch screen dead zone hotfix file for the Surface Pro 3 they could share with me? I've seen posts to the Sony support website where you used to be able to download it from, but it no longer seems active. So I've no idea how to obtain it.

EDIT: 

Found it. It says Windows 8, but I used it on my Windows 10 and worked like a charm.

https://www.sony-asia.com/electronics/support/downloads/Y0005992

If this link ever dies in the future, let me know (jestercat at out) because I'm going to save the file.

Surface | Surface Pro | Display and screen

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Anonymous
2018-10-25T15:41:56+00:00

Found it. It says Windows 8, but I used it on my Windows 10 and worked like a charm.

https://www.sony-asia.com/electronics/support/downloads/Y0005992

If this link ever dies in the future, let me know (jestercat at out) because I'm going to save the file.

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Anonymous
2019-04-04T07:46:05+00:00

Hi @ComputerDerek

Would you be able to provide a valid link to this file?

I have tried all of these links mentioned in this thread however non of them seems to be active anymore.

thanks

Here is the new download link.

https://www.sony.com/electronics/support/downloads/W0009338

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-06-25T11:17:40+00:00

    I UNDERSTAND that you have been unable to fix your Surface. SP3 was not
    launched in Vietnam so you would need to contact support in a launch country.
    You've completely reimaged your device back to 8.1 and had the issue and when
    you tried to run the tool from the Sony site it did not work even on 8.1. I am
    sorry, there is nothing else that we can do. Microsoft has removed the hotfix
    and it is not available. There is no one in this forum that can provide you with
    it.

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  2. Anonymous
    2019-06-25T10:53:01+00:00

    Hi Barb

    I try all but Its not ok for my SP3

    I call microsoft, and after sen me email as:  https://support.microsoft.com/ ". Its not ok. So Microsoft have to help me . Why ask me follow you? 

    Xin chào!

    Anh/Chị thân mến!

    Cảm ơn anh/chị đã liên hệ với Bộ phận Hỗ trợ Microsoft dành có khách hàng cá nhân hôm nay. Rất tiếc là bên em chưa thể hỗ trợ anh/chị do sản phẩm của anh/chị dùng trên Surface và Microsoft có một Bộ phận hỗ trợ riêng có thể xử lý vấn đề khi sử dụng Surface của anh/ chị tốt hơn.

    Anh/chị vui lòng liên hệ với Bộ phận Hỗ trợ Microsoft dành cho Surface và Windows 10 trên Surface bằng cách truy cập vào trang web https://support.microsoft.com/ và lựa chọn tạo yêu cầu, sau đó làm theo hướng dẫn để nhận được liên lạc lại từ phía họ.

    Một lần nữa cảm ơn anh/chị.

    Bộ phận Hỗ trợ Microsoft  dành cho khách hàng cá nhân

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    Số yêu cầu dịch vụ của bạn là 1475663981 trong trường hợp bạn cần.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-06-25T09:39:38+00:00

    We have asked you before to stop creating new threads for the same issue. If you

    continue to post the same thing repeatedly, there will be consequences. You have

    tried all the possible fixes and the only thing left is to phone support and

    speak to someone in your native language. To contact support:

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

    -

    I am truly sorry that your issue has not been resolved, but again, please stop

    creating threads.

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