I am having the same issue. Very frustrating. I went in to the Microsoft store and they just replaced the mouse.
Surface Laptop # Bluetooth drops out intermittently
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Anonymous
I have a Surface Laptop 3 and im using the Microsoft ARC Mouse and Microsoft Designer Keyboard
The Bluetooth connection to both these devices drops out intermittenly for around 10 seconds
When it reconnects the Bluetooth icon appears in the icon tray
This happens a few times an hour and is very frustrating.
I have tried reinstalling all the bluetooth drivers which has not helped.
I have also tried this solution offered to another user whoch hasnt helped either.
While the mouse and keyboard is connected/paired, open Device Manager
Expand Human Interface Devices
Double-click on Bluetooth Low Energy GATT compliant HID device, select Power Management tab above. Uncheck the box for "Allow the computer to turn off this device to save power" then click OK. If you have multiple Bluetooth Low Energy GATT driver, please do this on all of them.
Restart Surface
Are their any other solutions?
Surface | Surface Laptop | Power and battery
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Anonymous
2020-03-19T17:14:20+00:00 -
Anonymous
2020-03-19T13:28:49+00:00 I am having the same issue with my Surface Laptop 3 and ARC Mouse. Has anyone found any solution to this?
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Anonymous
2020-01-19T23:24:13+00:00 Hi Alan Nankervis,
Sorry for the delayed response.
Since we already tried every applicable troubleshooting steps and still Bluetooth connection cuts in and out, then I highly recommend to send a feedback to Microsoft with Feedback Hub app so that this issue will be looked into by our engineers.
Kind Regards,
Crest_Z
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Anonymous
2020-01-12T18:19:26+00:00 Ive already reinstalled to mouse and keyboard drivers multiple times.
Im now at the point of believing this machine is faulty.
I shouldnt have to go and buy new keyboards and mouse devices simply to find something that works. If one works so should the other and at the moment neither the mouse or the keyboard.
It feels more like the bluetooth is turning itself on and off then it feels like the mouse or keyboard is disconnecting
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Anonymous
2020-01-12T01:58:49+00:00 Hi Alan Nankervis,
Thanks for sharing the photos. It is the Microsoft Designer Bluetooth Desktop Mouse and Keyboard and this really seems to be a compatibility issue because you already installed the latest Bluetooth drivers and the Surface Laptop 3 has Bluetooth 5.0 technology while the Surface Pro 4 you had (without getting any trouble with these accessories) has Bluetooth 4.0 connection interface. I also re-confirmed that the Wireless Arc Mouse is perfectly compatible with Bluetooth 4.0 enabled devices.
Aside from that, since you're having display issues when extending your Surface display to external monitors, I'm checking if you were you able to update the Surface Dock's firmware. If not, then you can download the updated firmware for the dock from the link provided below.
Surface Dock Firmware Update Download
Click Download, then tick the box provided for Surface_Dock_FwUpdate and hit Next. Run and install the most updated firmware and when prompted to restart the computer, simply click restart to install the latest firmware for the Surface dock.
For Keyboard
You may also want to check this out, a keyboard that works best with devices that has 5.0 Bluetooth technology. Check this link: Microsoft Bluetooth Keyboard for details.
On the other hand, I want you to uninstall the keyboard and the mouse drivers in Device Manager to check if this helps. If there's any pop up, leave the box unchecked to simply reinstall the driver after restarting your Surface device.
Kind Regards,
Crest_Z