Surface Studio - wifi and bluetooth lag and interference

Anonymous
2018-01-06T15:44:06+00:00

I have been using my Surface Studio, and have found that whilst writing documents, there appears to be a regular (perhaps every hour or so) lag and interference, where the mouse pointer pauses on screen and catches up by jumping across the screen every 5 seconds but this goes on for a full minute. The same thing happens with the keyboard strokes. I can be typing and suddenly the same letter i had types repeats itself across the document (as if the key had been stuck down) until I press escape or delete. If your unlucky when you press delete the delete command carries on endlessly, as if it is stuck down as well, until the whole document has been deleted. This issue tends to be associated with a researching for a WIFI signal pr something like that.

Has anyone else experienced this and have you found a solution? I contacted Microsoft Support and was told that this is a known issue and will be resolved in a future update, but this was now 3 months ago and several updates since. Since no solution.

Surface | Surface Studio | Network

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  1. Anonymous
    2018-04-25T15:14:44+00:00

    I am experiencing keyboard lag as well.

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  2. Anonymous
    2018-06-09T15:51:13+00:00

    On my StudioStudioStudio it's the BT keyboard.  There's a lag upon initialitialinitialinitialitialinitialinitialitialinitialinitialitialinitialinitialitialinitialinitialitialinitialinitialitialinitinitialitialinitialiniitialitialinitialinitialitialinitialtialitialinitialinitialitialinitialinitialitialinitialinialitialinitialinitialitialinitialinitialitialinitialinitalitialinitialinitialitialinitialinitialitialinitialinitialitialinitial trytexttrytexttrynitialitialinitialinitialitialinitial trytexttrytexttrytei.tialitialinitialinitialitialinitial trytexttrytexttrytexttrytexttrytexttrnitialitialinitial trytexttrytexttrytexttrytexttrytexttrytexttrytexttrytext .

    And sometimes it does that.  The event logs are full of:

    BTHUSB;  The local adapter does not support an important Low Energy controller state to support peripheral mode.  The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff.  Low Energy peripheral role functionality will not be available.

    The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

    Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {55b2ed95-117f-4062-a6fc-555634be6835}, had event Fatal error: The miniport has failed a power transition to operational power.

    Bluetooth and wi-fi power saving are disabled on this machine.  BT troubleshooting fixes it for a bit.  Then itsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsititsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsititsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsititsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsit An ugly issue on a very expensive computer.

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  3. Anonymous
    2018-06-17T17:37:49+00:00

    I have a Problem with Fitbit Ionic. After I pair the Ionic the after a few minutes no more Bluethooth was posible. After a Restart all was fine for a few minutes. When I disconect Iconic then alle was fine.

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