Surface Studio - wifi and bluetooth lag and interference

Question

Surface Studio - wifi and bluetooth lag and interference

Anonymous

I have been using my Surface Studio, and have found that whilst writing documents, there appears to be a regular (perhaps every hour or so) lag and interference, where the mouse pointer pauses on screen and catches up by jumping across the screen every 5 seconds but this goes on for a full minute. The same thing happens with the keyboard strokes. I can be typing and suddenly the same letter i had types repeats itself across the document (as if the key had been stuck down) until I press escape or delete. If your unlucky when you press delete the delete command carries on endlessly, as if it is stuck down as well, until the whole document has been deleted. This issue tends to be associated with a researching for a WIFI signal pr something like that.

Has anyone else experienced this and have you found a solution? I contacted Microsoft Support and was told that this is a known issue and will be resolved in a future update, but this was now 3 months ago and several updates since. Since no solution.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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8 answers

Answer 1

Anonymous

I have a Problem with Fitbit Ionic. After I pair the Ionic the after a few minutes no more Bluethooth was posible. After a Restart all was fine for a few minutes. When I disconect Iconic then alle was fine.

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Answer 2

On my StudioStudioStudio it's the BT keyboard. There's a lag upon initialitialinitialinitialitialinitialinitialitialinitialinitialitialinitialinitialitialinitialinitialitialinitialinitialitialinitinitialitialinitialiniitialitialinitialinitialitialinitialtialitialinitialinitialitialinitialinitialitialinitialinialitialinitialinitialitialinitialinitialitialinitialinitalitialinitialinitialitialinitialinitialitialinitialinitialitialinitial trytexttrytexttrynitialitialinitialinitialitialinitial trytexttrytexttrytei.tialitialinitialinitialitialinitial trytexttrytexttrytexttrytexttrytexttrnitialitialinitial trytexttrytexttrytexttrytexttrytexttrytexttrytexttrytext .

And sometimes it does that. The event logs are full of:

BTHUSB; The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available.

The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {55b2ed95-117f-4062-a6fc-555634be6835}, had event Fatal error: The miniport has failed a power transition to operational power.

Bluetooth and wi-fi power saving are disabled on this machine. BT troubleshooting fixes it for a bit. Then itsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsititsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsititsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsititsitsitsitsitsitsitsitsitsitsitssitsitsitsitsitsitsitsit An ugly issue on a very expensive computer.

Answer 3

Anonymous

I am experiencing keyboard lag as well.

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Answer 4

My Studio has severe bluetooth lag in the mouse. I believe it's caused by newer Windows updates as I don't think I notice it when I get the machine.

The mouse basically will work well for some time, then becomes super laggy for a couple seconds before returning to normal again. This happens frequently every day. It almost feel like the mouse will start to lag when the system is working hard (although I don't have CPU usage to back that hypothesis up).

For now, I have to plug in a wired USB mouse and retire the Surface Mouse.

Hi. The trouble with my particular circumstances is that I am using a Surface Studio with bluetooth keyboard and mouse. So each time the system goes into the laggy-phase, which happens regularly, the keyboard and mouse seem to have a mind of their own for around 30 seconds or longer, many times a day. If you hit a key on the keyboard during this stage, the keystroke repeats for the entire 30 seconds and there is nothing you can do except hope that your document is not going to be ruined, particularly if your last keystroke was a backspace or delete.

This problem has been prevalent since the very beginning of my using the Studio, and have had many promises from Microsoft that it is being fixed, but it is now a year, and nothing has improved.

I fail to understand why such a glitch can go ignored by Microsoft for so long.

Answer 5

My Studio has severe bluetooth lag in the mouse. I believe it's caused by newer Windows updates as I don't think I notice it when I get the machine.

The mouse basically will work well for some time, then becomes super laggy for a couple seconds before returning to normal again. This happens frequently every day. It almost feel like the mouse will start to lag when the system is working hard (although I don't have CPU usage to back that hypothesis up).

For now, I have to plug in a wired USB mouse and retire the Surface Mouse.