Anyone having issues powering on their Surface Book 2?

Anonymous
2018-01-31T22:27:25+00:00

I am having issues the past couple weeks powering on my Surface Book 2 via the power button. It does not respond unless I eject the tablet half from the base and then press the power button. No setting or software changes except the Surface firmware update for Meltdown/Spectre a couple weeks ago. I'd say 1 out of every 5 attempts of me powering on results in a hard reboot and losing everything I had open. This is extremely frustrating! PS. I typically hibernate my PC. Would be great to hear from others that have applied the latest firmware and hibernate, if possible.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-10-02T12:33:34+00:00

    I have the same issue. I can only turn the surface on by hitting the detach button first

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  2. Anonymous
    2018-10-07T16:59:11+00:00

    The issue has resolved itself an update after I reported it. You do need to report it as a problem to Microsoft. I suggest using the Feedback Hub and Get Help apps on your device.

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  3. Anonymous
    2018-11-21T16:38:43+00:00

    Just reading through some message board to understand what happened to my surface book. i had it for a month and last friday it just melted down. keyboard and monitor super hot. Not happy about the month worth of loading programs to get things working.

    hoping its a one off. Concerned about the other issues that i'm reading about now!

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  4. Anonymous
    2018-11-21T23:30:46+00:00

    Good luck, my third machine is starting to do the same as the other two. I should have taken hytek’s advice to sell it. 

    My second device I spent 3 hours with tech support running firmware update, system restore and multiple surface device test/reset (same exact process I went through as my first device) with no solution and was told to take it to a MS store to get repaired. 

    At the MS store I showed the tech the issue he was lost for words. After 1 hour of doing same thing I did woth tech support he gave up and just gave me a new machine. I told the tech and the store manager I don’t even want a new machine I just want that one to work.

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  5. Anonymous
    2018-11-24T17:07:23+00:00

    i have been having the exact same issue for the last week.  machine worked perfectly since i bought it and now i have to detach to turn on.  very frustrating.  even more frustrating is reading these threads that nothing works to fix it.

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