Anyone having issues powering on their Surface Book 2?

Anonymous
2018-01-31T22:27:25+00:00

I am having issues the past couple weeks powering on my Surface Book 2 via the power button. It does not respond unless I eject the tablet half from the base and then press the power button. No setting or software changes except the Surface firmware update for Meltdown/Spectre a couple weeks ago. I'd say 1 out of every 5 attempts of me powering on results in a hard reboot and losing everything I had open. This is extremely frustrating! PS. I typically hibernate my PC. Would be great to hear from others that have applied the latest firmware and hibernate, if possible.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-06-22T22:53:19+00:00

    Ho the **** can you submit using the feedback hub if the piece of **** Microsoft surface doesn't even turn on?

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  2. Anonymous
    2019-06-23T21:45:03+00:00

    I would reach out to Microsoft and see if they will arrange for you to send it to them in exchange for a refurbished item. They did this with me and it was quick and relatively easy. Not ideal perhaps, but I now have a working unit.

    No doubt at all that Microsoft has some learning to do on hardware, but as much as I get irritated with my SurfaceBook2 sometimes, I can't find anything, even almost 2 years later, to compete with it. It is an amazing piece of kit. Perhaps they were too ambitious with their goals. 

    Not making excuses for MS, I have cussed them blue about this computer. But there are better solutions than considering it $2k wasted.

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  3. Anonymous
    2019-06-23T22:13:42+00:00

    They are replacing (for the second time). The hardware is simply unreliable. how can I for example rely on this hardware to present a criminal case in court that is set for a nine day trial? Your honour, jury Oh this piece of **** Microsoft computer has decided not to work this morning, they will give me a new one, but all the software and files are gone... excuse me just wait until MS get their act together your Honour and jury.

    Computers, yes I know people have been making them for decades, but,,,

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