Anyone having issues powering on their Surface Book 2?

Anonymous
2018-01-31T22:27:25+00:00

I am having issues the past couple weeks powering on my Surface Book 2 via the power button. It does not respond unless I eject the tablet half from the base and then press the power button. No setting or software changes except the Surface firmware update for Meltdown/Spectre a couple weeks ago. I'd say 1 out of every 5 attempts of me powering on results in a hard reboot and losing everything I had open. This is extremely frustrating! PS. I typically hibernate my PC. Would be great to hear from others that have applied the latest firmware and hibernate, if possible.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-06-03T04:21:04+00:00

    I'm on my second Surface Book 2 and after 3 months of using it I'm having the same issue with the new one. This new one is even worse now, at times it will display screen is detach and displaying it's not being charge when the power cable is connected. My first Surface Book when I took it into the store they didn't even look at it, I just told them the issue and they just gave me a new device. Come on Microsoft fix the issue!!!!!!

    Just in case you think it's a user issue Microsoft, I do tech support for a living. I deal with your issues everyday at work and now I have to come home and deal with it also. What a joke!!!!!!

    Allen

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  2. Anonymous
    2018-03-06T18:35:53+00:00

    Since none of the steps provided in this thread worked. We recommend that you talk to our Support team for further assistance.

    Thank you.

    Which I did two months ago... their answer was format and re-install windows or bring to store for replacement. WHAT A JOKE!!!

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  3. Anonymous
    2018-03-06T17:53:37+00:00

    Since none of the steps provided in this thread worked. We recommend that you talk to our Support team for further assistance.

    Thank you.

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  4. Anonymous
    2018-03-06T16:26:29+00:00

    Almost two months I have been having this issue. No help from Microsoft.

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  5. Anonymous
    2018-03-01T22:11:59+00:00

    There are multiple threads on this on reddit and other forums. For example: https://www.reddit.com/r/Surface/comments/80fjqj/surface\_book\_2\_not\_consistently\_turning\_on\_with/

    Does Microsoft want to address this or not?

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