Anyone having issues powering on their Surface Book 2?

Anonymous
2018-01-31T22:27:25+00:00

I am having issues the past couple weeks powering on my Surface Book 2 via the power button. It does not respond unless I eject the tablet half from the base and then press the power button. No setting or software changes except the Surface firmware update for Meltdown/Spectre a couple weeks ago. I'd say 1 out of every 5 attempts of me powering on results in a hard reboot and losing everything I had open. This is extremely frustrating! PS. I typically hibernate my PC. Would be great to hear from others that have applied the latest firmware and hibernate, if possible.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-06-23T22:13:42+00:00

    They are replacing (for the second time). The hardware is simply unreliable. how can I for example rely on this hardware to present a criminal case in court that is set for a nine day trial? Your honour, jury Oh this piece of **** Microsoft computer has decided not to work this morning, they will give me a new one, but all the software and files are gone... excuse me just wait until MS get their act together your Honour and jury.

    Computers, yes I know people have been making them for decades, but,,,

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  2. Anonymous
    2019-06-23T21:45:03+00:00

    I would reach out to Microsoft and see if they will arrange for you to send it to them in exchange for a refurbished item. They did this with me and it was quick and relatively easy. Not ideal perhaps, but I now have a working unit.

    No doubt at all that Microsoft has some learning to do on hardware, but as much as I get irritated with my SurfaceBook2 sometimes, I can't find anything, even almost 2 years later, to compete with it. It is an amazing piece of kit. Perhaps they were too ambitious with their goals. 

    Not making excuses for MS, I have cussed them blue about this computer. But there are better solutions than considering it $2k wasted.

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  3. Anonymous
    2019-06-22T22:53:19+00:00

    Ho the **** can you submit using the feedback hub if the piece of **** Microsoft surface doesn't even turn on?

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  4. Anonymous
    2019-06-22T11:22:36+00:00

    How do you run the diagnostics if the **** useless piece of garbage I paid $3000 for doesn't even turn on?

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  5. Anonymous
    2019-06-20T11:21:35+00:00

    SURFACE IS NOT WORTH IT- I wonder why microsoft is selling such worthless products my recommendations is to not buy these products.Buy Mac Instead!

    I have bought my surface from USA in december, i live in India and i am facing the same problem, have tried everything but it is not turning on, only thing working is the eject button on keyboard, rest everything seems dead, i am regretting my decision of buying surface instead of mac, probably this is my first and last microsoft device, i wonder why even today this product is being sold in India, have tried to book service on microsoft site and it shows under warranty but the pin code space is not supporting indian pin code for service, have also called microsoft helpline with no help. Can anyone advice how to get this sorted or should i forget my 1800$ money spent as a lesson learnt.

    Through work I have purchased nearly a thousand of them with only a couple of failures. Microsoft helped and replaced them within days. Separate to the Surface my dealings with Microsoft have been all really good over the years, they call me back quickly and have helped in every instance.

    I have one myself and I had the powering on issue which was fixed a few patches ago, late last year from memory, not a single issue since then.

    Sorry you've had such a hard time getting support. Hopefully someone here can help, maybe provide the community with more detailed information on what you've tried to do etc rather than mostly a complaint and someone here maybe able to help.

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