Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2019-08-02T04:29:35+00:00

    When I tried this, store doesn't appear as something which has an update.  It only shows the 07/30/2019 version and tells me it's already installed.

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  2. Anonymous
    2019-08-02T05:36:20+00:00

    Works like a charm. Thanks!

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  3. Anonymous
    2019-08-02T08:57:53+00:00

    IT WORKED - Thank you Greg it has been a VERY stressful three days !

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  4. Anonymous
    2019-08-02T12:37:02+00:00

    I tried all the troubleshooting steps and reinstalling Microsoft Store, but still keep getting version 11906.1001.18.0

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