Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2019-08-01T13:51:17+00:00

    will that fix be Today ???!!! *&##''#'

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  2. Anonymous
    2019-08-01T15:15:02+00:00

    So, i thought this might be a wider problem. Looks like a lot of people have it!

    Mine is now fixed. Shortly after posting i got their support to contact me. After an hour it was escalated and yesterday i got a call from a tier 2 support. He accessed my Surface go remotely and the issue was an older version of Windows 10 (s) was installed. So he had to manually install the latest version, then fully reset the machine to factory settings (keeping the new windows installed).

    I had to go through the setup again as you would out of the box, but then going to settings>activation>clicking the link worked! I was able to see the right store page and click get, and now I'm finally out of S mode. 

    Hopefully, you guys at Microsoft can actually be made aware of this and sort it. For anyone else frustrated, I would recommend actually getting in contact and explaining what you think the problem is, was an easy fix. The tier 2 guys was only on the phone to me for 10 mins and it was all him doing the work really. 

    EDIT: Just seen that "Marking as "Answered" to raise visibility for now." post. What a disgrace, how about you fix the problem before doing this. Then people won't need to post, and then you won't need to raise visibility.  Absolute weapon.

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  3. Anonymous
    2019-08-01T16:38:34+00:00

    I'm glad this thread exists so I know it's not just me.  I bought a Surface Go yesterday and set everything up and then encountered this same problem.  It would be discouraging if I had to start all over again.  I like Surface/Microsoft products, but seriously it's always one thing or another.

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  4. Anonymous
    2019-08-01T16:41:09+00:00

    Yes.... had this issue since initial power up of a new Surface Go yesterday.

    Incredibly frustrating.... bought the device as a compact alternative to a Pro 6. Just need Capture One & Chrome. All info at point of purchase showed switching out of S mode to be quick and easy... not the case.

    If it's not sorted soon, guess it'll be going back as Unfit for Purpose. 

    So, I spoke to Microsoft Support today.  Immediately the guy knew of the issue - It's a GLOBAL issue, affects devices across the Windows 10 S platform and...…

    …… A fix is expected by the end of next week.

    Yes... 9th August!!!

    WOW

    Well, in the short term I guess that it's a case of sticking with it. The form factor of the GO is ideal, but the limitation is such that when my father-in-law added me to the family account so I could use Office365 HOME, the GO refused to install Office from the link in the mail!!!!!  I had to go into the App store to do it.

    The sooner this butchered 10 S variant is taken out and shot, the better. It is languishing in pain.

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