Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2019-08-01T01:23:52+00:00

    Thank you for your feedback and the information you’ve shared. We understand the concern and are currently investigating.  Please stay tuned and continue to check for Microsoft Store updates to ensure your device has the most current software available.

    Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

    Greg

    Just because you mark it as answered doesn't mean it was

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  2. Anonymous
    2019-08-01T05:45:38+00:00

    Please explain how marking as answered "raises visibility".

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  3. Anonymous
    2019-08-01T10:07:04+00:00

    I have this issue as well with a newly purchased Surface Go.

    After doing a recovery (Reset this PC) the MS Store was able to open the page for switching from Windows S to Windows 10 Home, but the page said to first update the MS Store app. After updating the app I now get a blank page again.

    MS Store version after updating: 11906.1001.18.0

    Eventlog:

    Failure invoking ms-windows-store://switchwindows/: action switchwindows not recognized

    Error Code: Unknown HResult Error code: 0x80000000

    Function: InvokeUri

    Source: C:\BA\39\s\src\Core\ProtocolActions\ProtocolActionHandler.cs (108)

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  4. Anonymous
    2019-08-01T13:50:12+00:00

    EXACTLY THE SAME ISSUE HERE IN THE UK.

    I have a brand new Asus Vivobook running Windows 10 S - I have spent the last THREE DAYS trying to switch out of S Mode but just get a blank grey screen when the Microsoft Store opens up.

    I have done EVERYTHING on the web and literally spent days doing so only to find this is a Microsoft Issue - that's really made me very angry for God's sake cant you at least put up a message saying "Switching out of S Mode is not currently available"

    People like us do not have time to waste messing around trying to find solutions to problems CAUSED BY MICROSOFT.

    GET IT FIXED !

    And when you search for "Switch out of S Mode" in the store it finds nothing but idiotic games - you cannot even search for software versions of windows.

    No more "Oooh I'm so sorry" pathetic excuses and flimsy emails - just sort it out.

    NOW !!!!

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