Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-30T10:35:48+00:00

    Looks like there are some "me too's" on this issue. Are you still having this
    problem or has it cleared?

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  2. Anonymous
    2019-07-30T11:05:15+00:00

    Looks like there are some "me too's" on this issue. Are you still having this

    problem or has it cleared?

    Hi, yes I'm still having issues with this. Going for about 5 hours now. I've  done all system updates and also all windows store app updates. Still get a blank windows store page.

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    1 person found this answer helpful.
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  3. Anonymous
    2019-07-30T12:52:40+00:00

    Looks like there are some "me too's" on this issue. Are you still having this

    problem or has it cleared?

    I am still having this issue.

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  4. Anonymous
    2019-07-30T12:56:13+00:00

    Hey, I get the exact same issue. I follow the correct instructions, however when it opens the store, it just loads a blank page. 

    The same happens when I open the store independently and search anything like "s mode" or "switch to windows 10".

    Have installed all updates, restarted....nothing has affected this. The store just will not load the right page. Any ideas anyone?

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