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I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?
Additionally, I've tried prior to updating Windows and after updating Windows with no luck.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
8/1 Update:
Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:
From the taskbar, open Microsoft Store. Select More ... > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.
Greg
I tried running the troubleshooter again. My version of the Store on my surface Go is 11905.1001.4.0. My problem is not with any of the apps, but just that I cannot switch out of S mode. My version of the Store just doess not want to update. Is there some way of forcing this?
Restore the system,I did this and return to the normal mode.
I tried running the troubleshooter again. My version of the Store on my surface Go is 11905.1001.4.0. My problem is not with any of the apps, but just that I cannot switch out of S mode. My version of the Store just doess not want to update. Is there some way of forcing this?
Hi,
Sorry to hear you are still having trouble. Is it just the Store app that is not updating or are other apps also having trouble? Here is what I suggest trying:
Run the troubleshooter:
Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.
If that doesn't work try resetting the Store:
Select the Start button, and then select Settings > Apps and then from the list select Microsoft Store > Advanced Options > Reset
More suggestions -> Fix problems with apps from Microsoft Store
Hope this helps,
Greg
Hi Greg,
It's now been 3 weeks since the "fix" was published. I have tried all suggestions at least daily, sometimes twice a day. I still have not been able to get the updated version of Microsoft Store.
It seems to be just the Windows Store App that is not updating, there are updates to other apps almost daily.
There must be some other way to resolve this issue. Please help!
Hi Greg (and whoever else is following this),
It's now been 2 weeks since the "fix" was published and I (and evidently a number of others) STILL haven't been able to get it! We have all tried every suggestion that's been posted and are still unable to obtain the fix so that we can get out of S mode and install some needed applications.
What can we do? Is there any other way to get the updated Microsoft Store app? When are we going to get something that works?
