Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2020-08-24T18:29:09+00:00

    S mode SUCKS!! Who's idea was this to hamstring people from installing apps THEY choose??

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  2. Anonymous
    2020-08-20T22:07:33+00:00

    It's August 2020 and I am also having this issue. I have updated the Store and still no luck switching out of S mode. I actually had the computer set up out of S mode, Chrome and Zoom installed and working great. The next day it reverted back to S mode and I am also getting the error message "Try again later." Something happened on our end."

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  3. Anonymous
    2020-08-20T13:41:31+00:00

    Maybe make S Mode an option as there is only a small percentage of users that can source exclusively from the Microsoft Store?

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  4. Anonymous
    2020-08-18T13:22:14+00:00

    8/1 Update:

    Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

    From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

    Greg

    This doesn't work. It just perpetually says "working on it"...

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