Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2019-08-31T14:51:36+00:00

    I tried running the troubleshooter again. My version of the Store on my surface Go is 11905.1001.4.0. My problem is not with any of the apps, but just that I cannot switch out of S mode. My version of the Store just doess not want to update. Is there some way of forcing this?

    Restore the system,I did this and return to the normal mode. 

    It seems like an extreme measure (there should have been a simpler/faster solution) but... after a full month of trying every other suggestion, I finally gave up and did a restore.  At first I was still concerned because I still had version  11906.1001.18.0 of the store app.  However, after running the Get Updates procedure I finally got an updated version of the Microsoft Store app.  The latest version is: 11909.1001.7.0

    Bottom line... I FINALLY got out of S Mode!!!

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  2. Anonymous
    2019-08-29T13:35:36+00:00

    I tried running the troubleshooter again. My version of the Store on my surface Go is 11905.1001.4.0. My problem is not with any of the apps, but just that I cannot switch out of S mode. My version of the Store just doess not want to update. Is there some way of forcing this?

    Restore the system,I did this and return to the normal mode.

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  3. Anonymous
    2019-08-01T05:45:38+00:00

    Please explain how marking as answered "raises visibility".

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-30T10:35:48+00:00

    Looks like there are some "me too's" on this issue. Are you still having this
    problem or has it cleared?

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