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I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?
Additionally, I've tried prior to updating Windows and after updating Windows with no luck.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
8/1 Update:
Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:
From the taskbar, open Microsoft Store. Select More ... > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.
Greg
No I have not.
I want a refund on the hardware, it's rubbish that you can only use Microsoft Apps -MS has taken a leaf out of Apple's playbook!
The same thing happened to me when I purchased Pro. If you go on to the Microsoft website and chat with an associate, you can get a full refund. They returned my money within a few days.
This absolutely sucks. If I had known that I could not get out of S mode I would never have purchased this product. The only option available to me is to pay an extortionate price to upgrade to Pro (which I don't need) and it is still in S Mode!!! Can I get a refund on the product?
