Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

Was this answer helpful?

20+ people found this answer helpful.
0 comments

93 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2019-08-31T19:04:52+00:00

    I didn't take the laptop away with me as planned, came back a few weeks later and ran the system updates and managed to switch.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-08-23T06:14:51+00:00

    I tried running the troubleshooter again. My version of the Store on my surface Go is 11905.1001.4.0. My problem is not with any of the apps, but just that I cannot switch out of S mode. My version of the Store just doess not want to update. Is there some way of forcing this?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-08-22T14:32:08+00:00

    Hi,

    Sorry to hear you are still having trouble. Is it just the Store app that is not updating or are other apps also having trouble? Here is what I suggest trying:

    Run the troubleshooter:

    Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter. 

    If that doesn't work try resetting the Store:

    Select the Start button, and then select Settings > Apps and then from the list select Microsoft Store > Advanced Options > Reset

    More suggestions -> Fix problems with apps from Microsoft Store

    Hope this helps,

    Greg

     Hi Greg,

    It's now been 3 weeks since the "fix" was published. I have tried all suggestions at least daily, sometimes twice a day. I still have not been able to get the updated version of Microsoft Store. 

    It seems to be just the Windows Store App that is not updating, there are updates to other apps almost daily.

    There must be some other way to resolve this issue. Please help!

    Was this answer helpful?

    0 comments