This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?
Additionally, I've tried prior to updating Windows and after updating Windows with no luck.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
8/1 Update:
Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:
From the taskbar, open Microsoft Store. Select More ... > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.
Greg
8/1 Update:
Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:
From the taskbar, open Microsoft Store. Select More ... > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.
Greg
Microsoft store won't let me update to the latest version, what do I do about that?
My Microsoft store won't update to the newest version. It says 11906.1001.18.0 is current. I've updated everything on this laptop that can possibly be updated. What gives?
8/1 Update:
Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:
From the taskbar, open Microsoft Store. Select More ... > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.
Greg
I’ve successfully updated the Microsoft Store to 11906.1001.24.0 and even Windows to the latest updates for 1803. When i originally booted the computer for the first time, i saw the Switch to Home page, clicked the button, it worked and i installed Google Chrome, I restarted the computer and now I’m stuck back on S mode again. When I click the button to switch back to Windows Home again, it hangs on “Working on it...” and doesn’t do anything. I have tried signing in and out of Microsoft, restarting the computer a few times, and making sure everything is up to date. What is going on here? I just ordered this laptop and I’m stuck in S mode.
8/1 Update:
Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:
From the taskbar, open Microsoft Store. Select More ... > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.
Greg
I have done a windows update as well as updating apps from Microsoft Store, still no luck.
Both of my laptops have version 11906.1001.24.0, but my Surface Go says it was modified today but it still has 11906.1001.18.0 and that I'm "Good to go".
