"Surface app" keeps crashing when connecting Microsoft Surface USB Link

I'm sorry to hear that the issue still persists in the new User account. In this case, please reach out to the Customer Support since they have the tool to navigate through your device and see what's happening.

Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support.   

If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/. In contacting the Customer Support, make sure that you are on the right region by clicking the globe logo:

Hi John,

also after your advice the Surface app keeps crashing. Please get in touch with the app developers, because this seems to be not working. As I mentioned the app is crashing on several different PC all with admin users and normal users every time when the USB Link is connected --> Problem is really easy to reproduce, as this is happening every time!

Despite I do not understand what an additional user should help to find a solution on this topic, I have tried it. And it did not bring any improvement --> App keeps crashing

Please find another solution.

Regards,

Daniel

Since you're using a Windows 10 PC, the only app that we need to use is the Surface App. Try to go to Windows Settings > Apps > Select Surface app then click Advanced options. Disable or turn off Background apps

Please also run the System File Checker **** then check if there are errors**.** Try to also replicate the crashing issue of the app using a user account, see article for reference: Create a local user or administrator account in Windows.

I tried it on 4 different devices.

Thinkpad T480- Windows 10

surface Book 3 - Windows 10

Surface Laptop Studio - Windows 11

Surface Pro 8 - Windows 11