Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-03-25T17:49:28+00:00

    I just purchased a Windows Pro 7 Surface and after installing the half dozen updates it has the same problem as above.

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  2. Anonymous
    2020-03-27T17:40:02+00:00

    Having the same issue...ran all updates and the Surface Diagnostic Tool.

    Using Core Temp 1.15.1 software, found that my CPU temperature raises approximately 10 degree Celsius when plugged in...

    Is there an official solution from Microsoft on this wide-spread, on-going issue?

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  3. Anonymous
    2020-03-27T23:23:37+00:00

    I have surface pro 7 i7/16gb and I'm very disappointed with overheating when plug in. Is so hot I can't write with pen! Very big problem for such a expensive device

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  4. Anonymous
    2020-03-28T03:33:56+00:00

    The same problem. Overheat literally immediately after plugging in. I suppose this problem has something to do with the quick charge, considering pro 6 doesn't have this problem.

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  5. Anonymous
    2020-03-28T04:04:27+00:00

    I ended up exchanging mine as it was still under warranty.  It would get so hot overnight I couldn't pick it up in the morning.  The new one has been fine, however I haven't done the big update yet so not sure if that is the culprit???

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