Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-09-27T08:28:58+00:00

    Would be great if any of you here on this thread could report back if the Surface Pro 8 has the same issues, if you get a chance for a hands-on test.
    Thanks a lot

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  2. Anonymous
    2021-09-27T13:32:32+00:00

    Our organization is purchasing 3 Surface pro 8. I will post around Christmas with the results.

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  3. Anonymous
    2021-11-08T21:19:51+00:00

    Hello DavidMast1,

    Have you tried updating your mouse drivers, and rebooted your computer?

    Please let us know when you have tried this fix.

    Kind regards,

    Microsoft

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  4. Anonymous
    2021-11-23T02:20:30+00:00

    Had similar issue as well upgraded from sp4 to sp7 even until today this issue is still not resolved even sending in my hardware for a replacement doesn’t help is just a temporary fix. All suggested solution to reset and wiping the device is just buying time as your warranty starts to run out.

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  5. Anonymous
    2021-11-30T21:40:54+00:00

    Just bought mine today, and yeah... it's pretty hot when plugged in. Google led me to this post...

    I was updating and charging at the same time and heard a device disconnect sound, next thing I know the touch screen stopped working and I had to plug in a mouse to restart.

    I also unplugged the charger. After restart, the touch screen worked again, so I'm not sure if it's overheating or driver update...

    But anyway, I have it plugged in again now, and it's super hot. Not sure if it's safe to leave it plugged in?

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