Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

132 answers

Sort by: Oldest
  1. Anonymous
    2021-08-27T07:31:52+00:00

    My surface pro 7s (i5 256GB and i7 512GB) bottom screen flicker when the device overheat. The problem started to appear right after the expiry of warranty of the two surfaces. This issue has been happening for the past 4 month, but it would only appear once or twice a month for each device. The screen flickering basically disappear once the devices have cooled off after few hours. I'm quite disappointed the the surface pro 7s since i do not have the same problem with surface pro 5 & 6 that my kids are currently using.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2021-08-27T11:52:49+00:00

    I know you mentioned the warranty was expired, but I'd try reaching out to Microsoft anyway. Their customer service is actually really good when it comes to Surface products.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-09-06T16:20:03+00:00

    Microsoft, is it still your position that there is no known overheating issue with the Surface Pro 7 as you said at the start of this thread 12 pages back?

    I have a brand new Surface Pro 7 that has this issue. I did the initial set-up and the only thing I downloaded was Microsoft Office. I plugged it in last night to charge up and it was so hot to the touch that I couldn't keep my hand on it for long. In addition, it would not power up due to the overheating. I let it sit for over 30 minutes and it was still so hot it wouldn't power up. I set it in front of a running fan for 10 minutes and it would finally respond to the power button. However, it came up and showed a very low battery charge, lower than when I had plugged it in.

    This is unsafe and unsatisfactory. This is not normal and the sheer number of replies on this thread show it to be a real issue that needs addressed. This is a $1,000 brick right now. What is Microsoft's solution?

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2021-09-06T17:19:45+00:00

    Microsoft 's response is crickets....they still sell thousands of them and do not care if a few people are having issues....it's all about the money!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2021-09-26T14:40:56+00:00

    Just brought mines yesterday to replace surface book 2. The one have now is surface pro 7 and It's overheating and hot to the touch. It hasn't cooled down yet. Nor will it turn on.

    Was this answer helpful?

    0 comments No comments