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So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have an issue with lot #1866 that is only 1 month old. If plugged in it usually gets so hot you don't want to touch it. I have also been getting the blue STOP screens to the point you cannot restart the computer until it is fully cooled. I am fairly confident this is a failure in the charge protection circuitry for the battery. Taking the computer to Microsoft today.
My surface pro 7 is also overheating when charging to the point of shutting down and not cooling off for an hour. Additionally, it randomly shuts off it the middle of use with no overheating... was so excited when 3 got my surface 3.5 months ago, now just disappointed...
I have the same problem. When connected to a charger my Surface Pro 7 (i5) overheats and starts to throttle as much as even simple games as Minecraft become unplayable.
Love my purchase so far, but I have to agree with this. I use my SP7 to stream and after two hours of use it gets ridiculously hot. I can physically unplug the charger and it literally drops my CPU usage instantly as well with starting to cool down. It's very weird. Has this been officially taken note of yet?
I'm having the same problem. This is my second day using my Surface Pro 7 and it is so annoying. I upgraded from a Surface Pro 6 and I'm very disappointed.
