Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-06-29T00:00:21+00:00

    I just bought the SP7 two days ago.  It has been overheating since I just started using it.  It's overheating while charging and still overheat after I unplugged the charging cable.  I can't even touch the back of the device.  I even reset it a few times and delete all games and apps that came with it at initial setup.  I force myself to like this device....but if this doesn't improve in the next few days, then I'll return it back to Costco and buy an iPad instead.  So, disappointed.

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  2. Anonymous
    2020-06-29T03:10:09+00:00

    Lucky you bought it at Costco. I supported local and the only thing they would do for me it to try to fix it or return it to the company.

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  3. Anonymous
    2020-07-06T00:44:47+00:00

    I have this same problem   I bought my microsoft surface  pro 7 model 1866 i5 in February 2020

    it gets so hot I have to shut down my work and power off the device because it feels unsafe

    I attempted to return it and was told they get this way and to call microsoft.   

    It may well be designed to "The magnesium body of the Surface is designed to absorb heat and cool down quickly"    but it doesn't feel safe.

    I was trying this out because I like using microsoft office products over google docs and sheets and didn't really want another lap top  also our office is looking to replace our apple tablets.   

    Unfortunately if this heat is a huge issue as we all feel it is too hot to the touch and feels unsafe physically and to our data.   

    I tried all the suggestions above and have turned off several of the programs that were the reason I purchased this.. yet it still gets really hot after about 8-10 minutes of use. 

    I am going to try down loading the thermometer ap recommended in a different posting on this.   

    any other advice or success in keeping these from over heating would be appreciated.

    thanks

    N

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  4. Anonymous
    2020-07-06T03:20:10+00:00

    I'm sorry to hear this. I have used three Surface Pro models from latest three generations and they all suffered this heating issue. I really love this design but now I made my mind not to buy the next gen Surface Pro, instead switch to Dell XPS 13" 2 in 1 model. That would be my advice.

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  5. Anonymous
    2020-07-06T05:29:40+00:00

    thank you ..  I will look into the Dell XPS   

    I am a trainer and the idea of a well functioning tablet  -  well.. 

    thank you.

    nancy

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