Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-06-07T19:56:12+00:00

    Purchased my wife a Surface pro 7 i5 128gb model two months ago. Today Sunday 6/7/20 the device was so hot we could not hold it in our hands. She was not charging it at the time nor was she working on it. We have never experienced anything like this before and we have owned the Surface 3 and Surface pro 4 models. I really like the surface brand, but man this is not good for Microsoft. I also had to return my Surface Pro 7 i5 128gb model earlier because it kept shutting down unexpectedly. After I returned that unit I decided to upgrade to the i7 model. So far this model has been working just fine.

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  2. Anonymous
    2020-06-08T05:42:07+00:00

    Hi EW3_112 

    Seems like you had a different one.

    Not connected to power i never had heat issues.

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  3. Anonymous
    2020-06-10T16:10:12+00:00

    I purchased my Surface Pro 7 a week ago and have been experiencing the same issue. Plugging my Surface in to charge results in it quickly becoming hotter than it was even when no apps are open.

    I loved my Surface Pro 4 so when it died I made the switch to the Surface Pro 7. However, this heating issue has me very concerned.

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  4. Anonymous
    2020-06-10T18:36:05+00:00

    Join the club. Exactly what happened to me. And the store i bought it from won't take it back.

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  5. Anonymous
    2020-06-18T17:55:41+00:00

    I'm having the same issue with my Surface Pro 7. It's badly overheating and crashing (Blue screen of Death!) type. I am not happy about it as it has happened on NUMEROUS occasions while charging! I want to return it and get a fix! This is ridiculous! It happened on a very important CONFERENCE too!

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