Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-18T12:53:00+00:00

    This is a common issue and a known problem as verbally stated by a Microsoft employee when spoken to support over the phone.  I made the switch back to Microsoft from Apple and I am disappointed that its so difficult for Microsoft to acknowledge these problems.  

    My Surface Pro 7 constantly overheats.  It is so hot and freezes, I have intermittent Screen flickering and I just bought this in January.

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  2. Anonymous
    2020-05-20T20:20:22+00:00

    A good workaround has been to go into power settings and reduce the power setting to 90% under the Processor Power Management setting for both on battery and plugged in

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  3. Anonymous
    2020-05-20T20:33:46+00:00

    A good workaround has been to go into power settings and reduce the power setting to 90% under the Processor Power Management setting for both on battery and plugged in

    Thanks for this advice, will try that and tell the results

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  4. Anonymous
    2020-05-20T21:51:10+00:00

    Just tested it. It helps but is not the solution. CPU load is then at 9-30%, temperature between 40-45°C and clock speed at around 1.3GHz with Outlook, some browser tabs and some low load applications open. Not bad but even though the fan is a lot more quiet, it is still running and it's still more quiet without the charger connected

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  5. Anonymous
    2020-05-20T22:00:36+00:00

    45C is the target temp by design.

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