Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-05-03T04:30:51+00:00

    same . l got mine yesterday & wondering the same thing. I'll probably return it. disappointed

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  2. Anonymous
    2021-04-29T19:05:34+00:00

    I have the same problem, all posible fixes already applied and no way of getting better... Eventually my last Microsoft device, what is a pity as like it a lot.

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  3. Anonymous
    2021-04-21T21:06:27+00:00

    Yes, I have been using Surface pro 7 for a few months now. I am facing increasing issue of rapid over-heating. Sometimes the surface pro overheats and display starts to disappear. It has become a pain to take classes smoothly now. Do not expect such build quality from reputed brand like microsoft.

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  5. Anonymous
    2021-04-09T15:02:30+00:00

    Did your replacement product worked, because I bought two and they are both heating up..... these are not cheap devices that I can just let go? What is the best approach to address it? No consider Surface as product or is all device are not same.  I was hoping things would change. I learn Microsoft is never about improving product, rather making high profits on half working products. It hearts to customer love to products and manufacture giving them a kick for appreciating them!

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