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So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My surface pro 7 is also overheating when charging to the point of shutting down and not cooling off for an hour. Additionally, it randomly shuts off it the middle of use with no overheating... was so excited when 3 got my surface 3.5 months ago, now just disappointed...
I have an issue with lot #1866 that is only 1 month old. If plugged in it usually gets so hot you don't want to touch it. I have also been getting the blue STOP screens to the point you cannot restart the computer until it is fully cooled. I am fairly confident this is a failure in the charge protection circuitry for the battery. Taking the computer to Microsoft today.
Hello PeteOliva,
Thank you for reaching out Microsoft Community. We really appreciate all the efforts that you did just to possibly resolve the issue.
We will try to refresh the operating system to restore the device back to its factory default settings without affecting your files and applications.
Click here to download and select download tool now.
please run the application and wait until it finishes, kindly check the device after running if the issue still persist.
If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.
Regards,
Jonas_T
I'm actually experiencing a similar problem, so I just wanted to chime in.
When I plug in my Surface Pro 7 i5 after it has been on battery for hours, it gets SUPER hot and it stays some crazy big number like 2 hours to full charge even from like 30 percent. I can verify there are no especially demanding processes going on, but it just starts getting super hot and charging very slowly.
A few times the charging even froze completely, with it getting so hot, it was using power at the same rate it was losing it so the battery percentage was not increasing at all for almost 30 minutes.
It doesn't ALWAYS do this, but it does this very OFTEN and it's very annoying because sometimes it charges super fast and other times it literally takes hours and hours to achieve a complete charge.
Now, I do find that restarting the device seems to fix things, so I'm almost certain that there is some sort of software glitch that is causing this to occur.
I love this device so much but this overheating charging issue is really annoying.
Hello HarmanB123 ,
Thank you for reaching out Microsoft Community. That's a good news! in regards with the temperature range during a normal use it should be from 30 degrees to 40 degrees.
Please keep us posted.
Regards,
Jonas_T
