This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Having the same issue...ran all updates and the Surface Diagnostic Tool.
Using Core Temp 1.15.1 software, found that my CPU temperature raises approximately 10 degree Celsius when plugged in...
Is there an official solution from Microsoft on this wide-spread, on-going issue?
I just purchased a Windows Pro 7 Surface and after installing the half dozen updates it has the same problem as above.
I'm having the same problem. This is my second day using my Surface Pro 7 and it is so annoying. I upgraded from a Surface Pro 6 and I'm very disappointed.
Love my purchase so far, but I have to agree with this. I use my SP7 to stream and after two hours of use it gets ridiculously hot. I can physically unplug the charger and it literally drops my CPU usage instantly as well with starting to cool down. It's very weird. Has this been officially taken note of yet?
I have the same problem. When connected to a charger my Surface Pro 7 (i5) overheats and starts to throttle as much as even simple games as Minecraft become unplayable.
