Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-02T03:35:49+00:00

    I use a small fan behind the Surface Pro otherwise when it starts CPU throttling, the machine is useless. Probably MS needs to give a fan when you buy a Surface Pro.

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  2. Anonymous
    2020-05-01T22:05:26+00:00

    Similar issue here.  Brand new pro 7 (10th gen i7) here... have charged it 3 times, and its overheated to the point i couldn’t turn it back on until it cooled off twice (both times under 5 minutes after plugging it in).  

    Currently watching it charge to keep an eye on it just after one of those episodes, and the temperatures seem much more normal, not currently hot to the touch at all.

    Very strange.

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  3. Anonymous
    2020-04-24T02:36:26+00:00

    Hi Marrion, it has been unplugged for 4 hours. it is still very warm and I cannot get it to turn on. Should I put it in the freezer to cool it down

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  4. Anonymous
    2020-04-24T00:26:06+00:00

    I'm having the same issue as exactly desccribed by @KheirulMohamed. This is my corperate PC (Surface Pro 7) and the 3rd one because other two Surface Pro 6 too had the same issue. I'm utterly disappointed about Surface Pro expereince and next time, I will never go with Surface Pro.

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  5. Anonymous
    2020-04-10T08:27:47+00:00

    I am facing the same issue with my Surface Pro 7, Windows 10 Home Edition Version 1909.

    It getting hot and freezes. I have to hard reboot by pressing the Power button manually. It happens everyday now. I noticed that it getting hot when i used graphics intensive apps such as Zoom, Webex, MS Teams VC etc...

    Any help or recommendation?

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