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So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm experiencing the same problem - Surface Pro 7 gets very hot almost instantly when charging and cools down almost instantly when charging cable is removed. After a night of charging it's even heated up the top of my keyboard if I have the keyboard folded over the screen.
Yes at that point i really didn't care. I had a zoom meeting starting for work and couldn't get on cause my 2 day old new 1800$ laptop was hot and bothered. I contacted the company where we purchased, but they dont give redunds. So much for shopping locally.
Mine will freeze and I have to hold the power button until it resets, then let it cool down before restarting it. Haven't done the freezer. I'd be worried about humidity.
My unit got so hot that it shut down. I could not get it to cool down until it had drained the battery. I even put it in the freezer for 15 minutes to no avail.
I'm actually experiencing a similar problem, so I just wanted to chime in.
When I plug in my Surface Pro 7 i5 after it has been on battery for hours, it gets SUPER hot and it stays some crazy big number like 2 hours to full charge even from like 30 percent. I can verify there are no especially demanding processes going on, but it just starts getting super hot and charging very slowly.
A few times the charging even froze completely, with it getting so hot, it was using power at the same rate it was losing it so the battery percentage was not increasing at all for almost 30 minutes.
It doesn't ALWAYS do this, but it does this very OFTEN and it's very annoying because sometimes it charges super fast and other times it literally takes hours and hours to achieve a complete charge.
Now, I do find that restarting the device seems to fix things, so I'm almost certain that there is some sort of software glitch that is causing this to occur.
I love this device so much but this overheating charging issue is really annoying.
This is exactly my situation. 45 percent charged, hot as a bastard, 3+ hours left to charge.
