Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-15T18:55:22+00:00

    This is not the place to talk to MS about it. this is a forum to help users. I'm annoyed, though installing the new may 2020 update through the insider system (just wait a few weeks if you don't know what that is) seems to have resolved it for me! I've had proper fast charging and no issues since installing it. 

    THAT BEING SAID IF YOU WANT TO TALK TO MS ABOUT THIS ISSUE OR ANOTHER ONE THERE IS A FEEDBACK HUB APP IN YOUR START MENU. that is where you can send info and issues directly to MS' developers. Give it a go!

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  2. Anonymous
    2020-05-15T18:38:04+00:00

    Is Microsoft just ignoring this issue???

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  3. Anonymous
    2020-05-14T01:29:13+00:00

    Stuck at 75%, no longer charging. Icon says plugged in, but doesn't mention charging. Unable to resolve.  cpu temps at 80C  according to afterburner with nothing going on, except edge chromium to write this message.

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  4. Anonymous
    2020-05-14T00:51:32+00:00

    Mine has been doing it since launch day. 

    Currently been on the charger sleeping for 5 hours, 54% charged.

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  5. Anonymous
    2020-05-14T00:38:49+00:00

    I updated to 1909 version yesterday on my 2 week old Surface Pro 7 I7 256gb and now it is overheating when charging like others are talking about. Was fine before. This is clearly a problem with the update.

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