Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-09-27T13:32:32+00:00

    Our organization is purchasing 3 Surface pro 8. I will post around Christmas with the results.

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  2. Anonymous
    2021-09-27T08:28:58+00:00

    Would be great if any of you here on this thread could report back if the Surface Pro 8 has the same issues, if you get a chance for a hands-on test.
    Thanks a lot

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  3. Anonymous
    2021-09-26T14:40:56+00:00

    Just brought mines yesterday to replace surface book 2. The one have now is surface pro 7 and It's overheating and hot to the touch. It hasn't cooled down yet. Nor will it turn on.

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  4. Anonymous
    2021-09-06T17:19:45+00:00

    Microsoft 's response is crickets....they still sell thousands of them and do not care if a few people are having issues....it's all about the money!

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  5. Anonymous
    2021-09-06T16:20:03+00:00

    Microsoft, is it still your position that there is no known overheating issue with the Surface Pro 7 as you said at the start of this thread 12 pages back?

    I have a brand new Surface Pro 7 that has this issue. I did the initial set-up and the only thing I downloaded was Microsoft Office. I plugged it in last night to charge up and it was so hot to the touch that I couldn't keep my hand on it for long. In addition, it would not power up due to the overheating. I let it sit for over 30 minutes and it was still so hot it wouldn't power up. I set it in front of a running fan for 10 minutes and it would finally respond to the power button. However, it came up and showed a very low battery charge, lower than when I had plugged it in.

    This is unsafe and unsatisfactory. This is not normal and the sheer number of replies on this thread show it to be a real issue that needs addressed. This is a $1,000 brick right now. What is Microsoft's solution?

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