Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-20T20:20:22+00:00

    A good workaround has been to go into power settings and reduce the power setting to 90% under the Processor Power Management setting for both on battery and plugged in

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  2. Anonymous
    2020-05-18T12:53:00+00:00

    This is a common issue and a known problem as verbally stated by a Microsoft employee when spoken to support over the phone.  I made the switch back to Microsoft from Apple and I am disappointed that its so difficult for Microsoft to acknowledge these problems.  

    My Surface Pro 7 constantly overheats.  It is so hot and freezes, I have intermittent Screen flickering and I just bought this in January.

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  3. Anonymous
    2020-05-18T09:23:41+00:00

    Tested the upgrade from 1909 to 2004 twice on my SP7 with i7/32GB RAM:

    1x with fresh install from media creation toolkit USB stick

    1x with Surface restore image

    Both times it took multiple hours and do not resolve the issues.

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  4. Anonymous
    2020-05-18T05:59:09+00:00

    Has anyone of you used the SP7 together with a USB or USB-C docking station?

    I tried Dell D6000 and Targus Dock190. While the SP7 is charging via USB-C, the USB connection seems to be impacted by either the high CPU or the charging flow of electricity itself. The symptom is that the docking station all of a sudden, even after a few minutes of being connected behaves like it got unplugged and reconnected, even though the USB-C plug is left untouched. This connection reset is particularly annoying when being in a Skype / Zoom / Teams call and the headset connected via the docking station. Furthermore, a keyboard connected to the USB docking station either does not transmit certain key presses or transmits them dozens or hundreds of times. The latter typically ends up with lines full of one letterrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr (letter) or the worst is when this happens with the backspace key and entire paragraphs are deleted.

    The same behavior occurs when connecting the docking station via USB-A and having the surface charger connected. I wonder if anyone else has witnessed this problem with the Surface Pro 7 in this context of high CPU (clock rate) when power connected. A solution would be even better. Thanks

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  5. Anonymous
    2020-05-17T00:36:42+00:00

    45C is where it is supposed to be. That's perfect. 

    Something odd might be up with your windows, might do for a reset. My May update took about 20 minutes i5 8GB

    Mine has been working perfectly since the update.

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