Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

132 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-06-08T05:42:07+00:00

    Hi EW3_112 

    Seems like you had a different one.

    Not connected to power i never had heat issues.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-06-07T19:56:12+00:00

    Purchased my wife a Surface pro 7 i5 128gb model two months ago. Today Sunday 6/7/20 the device was so hot we could not hold it in our hands. She was not charging it at the time nor was she working on it. We have never experienced anything like this before and we have owned the Surface 3 and Surface pro 4 models. I really like the surface brand, but man this is not good for Microsoft. I also had to return my Surface Pro 7 i5 128gb model earlier because it kept shutting down unexpectedly. After I returned that unit I decided to upgrade to the i7 model. So far this model has been working just fine.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-05-23T19:13:49+00:00

    It seems like I found a working configuration state for the SP7, but will need to continue testing. So far it is promising.

    What I did:

    1. Signed up for Windows Insider, now running 2004 19628, release 200508-1414
    2. uninstall Surface driver pack
    3. re-install Surface driver pack from https://www.microsoft.com/en-us/download/details.aspx?id=100419
    4. search for updates (windows update) and install the Firmware updates 8.123.140.0 and 13.0.1319.2
    5. Ran a full driver update with driver easy pro yesterday evening. The log only shows the last 15 updates, see below

    Now the fan is quiet (almost off, can still hear it very little but for sure can live with it - better than with CPU at 90% max processor state), it detects my D6000 docking station, CPU is around 4-15% at 1,3-1,5GHz clock rate and around 40°C for the cores in average. It's still early after the update and for sure requires more testing, but wanted to share these promising news. Will keep you posted.

    [1]----------------------------------------------------------

    Driver Name:         Dell USB Audio

    Driver Type:         Sound, video and game controllers

    Driver Provider:     DisplayLink Corp.

    Class Guid:          {4d36e96c-e325-11ce-bfc1-08002be10318}

    Old Version:         9.1.1645.0

    Current Version:     9.3.3135.0

    Updated Date:        05/23/2020 08:29:49

    Device Hardware Ids:

      USB\VID_17E9&PID_6006&REV_3154&MI_02

      USB\VID_17E9&PID_6006&MI_02

    Device Compatible Ids:

      USB\Class_01&SubClass_00&Prot_20

      USB\Class_01&SubClass_00

      USB\Class_01

    [2]----------------------------------------------------------

    Driver Name:         HID-compliant mouse

    Driver Type:         Mice and other pointing devices

    Driver Provider:     Logicool

    Class Guid:          {4D36E96F-E325-11CE-BFC1-08002BE10318}

    Old Version:         10.0.19628.1

    Current Version:     5.92.28

    Updated Date:        05/23/2020 08:29:42

    Device Hardware Ids:

      HID{00001124-0000-1000-8000-00805f9b34fb}_VID&0002046d_PID&b010&Col01

      HID{00001124-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002&Col01

      HID\VID_046D&UP:0001_U:0002

      HID_DEVICE_SYSTEM_MOUSE

      HID_DEVICE_UP:0001_U:0002

      HID_DEVICE

    [3]----------------------------------------------------------

    Driver Name:         Intel(R) Wi-Fi 6 AX201 160MHz

    Driver Type:         Network adapters

    Driver Provider:     Intel

    Class Guid:          {4d36e972-e325-11ce-bfc1-08002be10318}

    Old Version:         21.40.1.3

    Current Version:     21.90.3.2

    Updated Date:        05/23/2020 08:29:30

    Device Hardware Ids:

      PCI\VEN_8086&DEV_34F0&SUBSYS_00748086&REV_30

      PCI\VEN_8086&DEV_34F0&SUBSYS_00748086

      PCI\VEN_8086&DEV_34F0&CC_028000

      PCI\VEN_8086&DEV_34F0&CC_0280

    Device Compatible Ids:

      PCI\VEN_8086&DEV_34F0&REV_30

      PCI\VEN_8086&DEV_34F0

      PCI\VEN_8086&CC_028000

      PCI\VEN_8086&CC_0280

      PCI\VEN_8086

      PCI\CC_028000&DT_9

      PCI\CC_028000

      PCI\CC_0280&DT_9

      PCI\CC_0280

    [4]----------------------------------------------------------

    Driver Name:         Realtek High Definition Audio(SST)

    Driver Type:         Sound, video and game controllers

    Driver Provider:     Realtek Semiconductor Corp.

    Class Guid:          {4d36e96c-e325-11ce-bfc1-08002be10318}

    Old Version:         6.0.8846.1

    Current Version:     6.0.8899.1

    Updated Date:        05/23/2020 08:29:17

    Device Hardware Ids:

      INTELAUDIO\FUNC_01&VEN_10EC&DEV_0274&SUBSYS_10EC11E8&REV_1000

      INTELAUDIO\FUNC_01&VEN_10EC&DEV_0274&SUBSYS_10EC11E8

    Device Compatible Ids:

      INTELAUDIO\FUNC_01&VEN_10EC&DEV_0274&REV_1000

      INTELAUDIO\FUNC_01&VEN_10EC&DEV_0274

      INTELAUDIO\FUNC_01&VEN_10EC

      INTELAUDIO\FUNC_01

    [5]----------------------------------------------------------

    Driver Name:         Realtek Hardware Support Application

    Driver Type:         Software components

    Driver Provider:     Realtek

    Class Guid:          {5c4c3332-344d-483c-8739-259e934c9cc8}

    Old Version:         11.0.6000.92

    Current Version:     11.0.6000.205

    Updated Date:        05/23/2020 08:28:26

    Device Hardware Ids:

      SWC\VEN_10EC&HID_0001

    Device Compatible Ids:

      SWC\Generic

      SWD\GenericRaw

      SWD\Generic

    [6]----------------------------------------------------------

    Driver Name:         Intel(R) Wireless Bluetooth(R)

    Driver Type:         Bluetooth

    Driver Provider:     Intel Corporation

    Class Guid:          {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

    Old Version:         21.30.0.5

    Current Version:     21.80.0.3

    Updated Date:        05/23/2020 08:28:25

    Device Hardware Ids:

      USB\VID_8087&PID_0026&REV_0002

      USB\VID_8087&PID_0026

    Device Compatible Ids:

      USB\Class_E0&SubClass_01&Prot_01

      USB\Class_E0&SubClass_01

      USB\Class_E0

    [7]----------------------------------------------------------

    Driver Name:         Motherboard resources

    Driver Type:         System devices

    Driver Provider:     Intel

    Class Guid:          {4d36e97d-e325-11ce-bfc1-08002be10318}

    Old Version:         10.0.19628.1

    Current Version:     11.7.0.1000

    Updated Date:        05/23/2020 08:28:18

    Device Hardware Ids:

      ACPI\VEN_INT&DEV_3F0D

      ACPI\INT3F0D

      *INT3F0D

    Device Compatible Ids:

      *PNP0C02

    [8]----------------------------------------------------------

    Driver Name:         Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller

    Driver Type:         System devices

    Driver Provider:     Intel(R) Corporation

    Class Guid:          {4D36E97D-E325-11CE-BFC1-08002BE10318}

    Old Version:         10.24.0.3316

    Current Version:     10.25.00.3801

    Updated Date:        05/23/2020 08:28:16

    Device Hardware Ids:

      PCI\VEN_8086&DEV_34C8&SUBSYS_72708086&REV_30

      PCI\VEN_8086&DEV_34C8&SUBSYS_72708086

      PCI\VEN_8086&DEV_34C8&CC_040380

      PCI\VEN_8086&DEV_34C8&CC_0403

    Device Compatible Ids:

      PCI\VEN_8086&DEV_34C8&REV_30

      PCI\VEN_8086&DEV_34C8

      PCI\VEN_8086&CC_040380

      PCI\VEN_8086&CC_0403

      PCI\VEN_8086

      PCI\CC_040380

      PCI\CC_0403

    [9]----------------------------------------------------------

    Driver Name:         Intel(R) Management Engine Interface 

    Driver Type:         System devices

    Driver Provider:     Intel

    Class Guid:          {4d36e97d-e325-11ce-bfc1-08002be10318}

    Old Version:         1910.13.0.1060

    Current Version:     1919.14.0.1269

    Updated Date:        05/23/2020 08:28:09

    Device Hardware Ids:

      PCI\VEN_8086&DEV_34E0&SUBSYS_72708086&REV_30

      PCI\VEN_8086&DEV_34E0&SUBSYS_72708086

      PCI\VEN_8086&DEV_34E0&CC_078000

      PCI\VEN_8086&DEV_34E0&CC_0780

    Device Compatible Ids:

      PCI\VEN_8086&DEV_34E0&REV_30

      PCI\VEN_8086&DEV_34E0

      PCI\VEN_8086&CC_078000

      PCI\VEN_8086&CC_0780

      PCI\VEN_8086

      PCI\CC_078000

      PCI\CC_0780

    [10]----------------------------------------------------------

    Driver Name:         Intel(R) Iris(R) Plus Graphics

    Driver Type:         Display adapters

    Driver Provider:     Intel Corporation

    Class Guid:          {4D36E968-E325-11CE-BFC1-08002BE10318}

    Old Version:         26.20.100.7641

    Current Version:     27.20.100.8190

    Updated Date:        05/23/2020 08:28:05

    Device Hardware Ids:

      PCI\VEN_8086&DEV_8A52&SUBSYS_00371414&REV_07

      PCI\VEN_8086&DEV_8A52&SUBSYS_00371414

      PCI\VEN_8086&DEV_8A52&CC_030000

      PCI\VEN_8086&DEV_8A52&CC_0300

    Device Compatible Ids:

      PCI\VEN_8086&DEV_8A52&REV_07

      PCI\VEN_8086&DEV_8A52

      PCI\VEN_8086&CC_030000

      PCI\VEN_8086&CC_0300

      PCI\VEN_8086

      PCI\CC_030000&DT_9

      PCI\CC_030000

      PCI\CC_0300&DT_9

      PCI\CC_0300

    [11]----------------------------------------------------------

    Driver Name:         Intel(R) Dynamic Tuning Processor Participant

    Driver Type:         System devices

    Driver Provider:     Intel

    Class Guid:          {4D36E97D-E325-11CE-BFC1-08002BE10318}

    Old Version:         8.6.10401.9906

    Current Version:     8.7.10200.12510

    Updated Date:        05/23/2020 08:22:37

    Device Hardware Ids:

      PCI\VEN_8086&DEV_8A03&SUBSYS_72708086&REV_03

      PCI\VEN_8086&DEV_8A03&SUBSYS_72708086

      PCI\VEN_8086&DEV_8A03&CC_118000

      PCI\VEN_8086&DEV_8A03&CC_1180

    Device Compatible Ids:

      PCI\VEN_8086&DEV_8A03&REV_03

      PCI\VEN_8086&DEV_8A03

      PCI\VEN_8086&CC_118000

      PCI\VEN_8086&CC_1180

      PCI\VEN_8086

      PCI\CC_118000

      PCI\CC_1180

    [12]----------------------------------------------------------

    Driver Name:         Intel(R) Dynamic Tuning Power Participant

    Driver Type:         System devices

    Driver Provider:     Intel

    Class Guid:          {4D36E97D-E325-11CE-BFC1-08002BE10318}

    Old Version:         8.6.10401.9906

    Current Version:     8.7.10200.12510

    Updated Date:        05/23/2020 08:22:28

    Device Hardware Ids:

      ACPI\VEN_INT&DEV_3407&SUBSYS_MSHW0186

      ACPI\INT3407

      *INT3407

    Device Compatible Ids:

      ACPI\VEN_INT&DEV_3407

    [13]----------------------------------------------------------

    Driver Name:         Intel(R) Dynamic Tuning Generic Participant

    Driver Type:         System devices

    Driver Provider:     Intel

    Class Guid:          {4D36E97D-E325-11CE-BFC1-08002BE10318}

    Old Version:         8.6.10401.9906

    Current Version:     8.7.10200.12510

    Updated Date:        05/23/2020 08:22:27

    Device Hardware Ids:

      ACPI\VEN_INT&DEV_3403&SUBSYS_MSHW0186

      ACPI\INT3403

      *INT3403

    Device Compatible Ids:

      ACPI\VEN_INT&DEV_3403

    [14]----------------------------------------------------------

    Driver Name:         Intel(R) Dynamic Tuning Battery Participant

    Driver Type:         System devices

    Driver Provider:     Intel

    Class Guid:          {4D36E97D-E325-11CE-BFC1-08002BE10318}

    Old Version:         8.6.10401.9906

    Current Version:     8.7.10200.12510

    Updated Date:        05/23/2020 08:22:24

    Device Hardware Ids:

      ACPI\VEN_INT&DEV_3532&SUBSYS_MSHW0186

      ACPI\INT3532

      *INT3532

    Device Compatible Ids:

      ACPI\VEN_INT&DEV_3532

    [15]----------------------------------------------------------

    Driver Name:         Detection Verification

    Driver Type:         System devices

    Driver Provider:     Intel(R) Corporation

    Class Guid:          {4D36E97D-E325-11CE-BFC1-08002BE10318}

    Old Version:         1.0.1069.0

    Current Version:     01.00.1245.00

    Updated Date:        05/23/2020 08:22:21

    Device Hardware Ids:

      {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-05-23T11:41:56+00:00

    A good workaround has been to go into power settings and reduce the power setting to 90% under the Processor Power Management setting for both on battery and plugged in

    Many thanks, works well.

    Now it is constantly around 42°C, 10% is no problem at all in my opinion.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-05-22T19:35:46+00:00

    It's a usable workaround. However, my issues with the "USB Device not recognized" when connected to a Dell D6000 docking station remains. Also the fan is not off but runs quietly with some twitches which can be annoying.

    Was this answer helpful?

    0 comments