Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-06-29T03:10:09+00:00

    Lucky you bought it at Costco. I supported local and the only thing they would do for me it to try to fix it or return it to the company.

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  2. Anonymous
    2020-06-29T00:00:21+00:00

    I just bought the SP7 two days ago.  It has been overheating since I just started using it.  It's overheating while charging and still overheat after I unplugged the charging cable.  I can't even touch the back of the device.  I even reset it a few times and delete all games and apps that came with it at initial setup.  I force myself to like this device....but if this doesn't improve in the next few days, then I'll return it back to Costco and buy an iPad instead.  So, disappointed.

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  3. Anonymous
    2020-06-18T17:55:41+00:00

    I'm having the same issue with my Surface Pro 7. It's badly overheating and crashing (Blue screen of Death!) type. I am not happy about it as it has happened on NUMEROUS occasions while charging! I want to return it and get a fix! This is ridiculous! It happened on a very important CONFERENCE too!

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  4. Anonymous
    2020-06-10T18:36:05+00:00

    Join the club. Exactly what happened to me. And the store i bought it from won't take it back.

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  5. Anonymous
    2020-06-10T16:10:12+00:00

    I purchased my Surface Pro 7 a week ago and have been experiencing the same issue. Plugging my Surface in to charge results in it quickly becoming hotter than it was even when no apps are open.

    I loved my Surface Pro 4 so when it died I made the switch to the Surface Pro 7. However, this heating issue has me very concerned.

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