Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-07-07T16:55:56+00:00

    Great! Look for 2020 model. They have 2 in 1 version with 14" and 15". I'm looking for the 14" model since it is more portable. 

    Btw, I thought of attaching this image show you guys, how I'm dealing with the heat issues of Surface Pro 7 (i7) model. (the latest model as of today). You can see I'm using a small fan behind the Surface Pro so that it always stays cool. :)

    Can you imaging, how silly this is specially for a premium product which comes at a cost of $2500 almost (with keypad, mouse and pen). Shame on Microsoft. 

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  2. Anonymous
    2020-07-07T09:35:22+00:00

    I have the same problem - model#1866. Going to return it today and go for Dell XPS.

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  3. Anonymous
    2020-07-06T05:29:40+00:00

    thank you ..  I will look into the Dell XPS   

    I am a trainer and the idea of a well functioning tablet  -  well.. 

    thank you.

    nancy

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  4. Anonymous
    2020-07-06T03:20:10+00:00

    I'm sorry to hear this. I have used three Surface Pro models from latest three generations and they all suffered this heating issue. I really love this design but now I made my mind not to buy the next gen Surface Pro, instead switch to Dell XPS 13" 2 in 1 model. That would be my advice.

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  5. Anonymous
    2020-07-06T00:44:47+00:00

    I have this same problem   I bought my microsoft surface  pro 7 model 1866 i5 in February 2020

    it gets so hot I have to shut down my work and power off the device because it feels unsafe

    I attempted to return it and was told they get this way and to call microsoft.   

    It may well be designed to "The magnesium body of the Surface is designed to absorb heat and cool down quickly"    but it doesn't feel safe.

    I was trying this out because I like using microsoft office products over google docs and sheets and didn't really want another lap top  also our office is looking to replace our apple tablets.   

    Unfortunately if this heat is a huge issue as we all feel it is too hot to the touch and feels unsafe physically and to our data.   

    I tried all the suggestions above and have turned off several of the programs that were the reason I purchased this.. yet it still gets really hot after about 8-10 minutes of use. 

    I am going to try down loading the thermometer ap recommended in a different posting on this.   

    any other advice or success in keeping these from over heating would be appreciated.

    thanks

    N

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