Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-09-04T17:01:34+00:00

    @JeffreyFliger I asked myself many times, what the hell is wrong with MS. This is a great device, I love it but if they are not fixing the issues it has and just try to flood the market with tons of devices, that is not going to help us. So the only explanation that I can come with is, MS wants to kill their own market.

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  2. Anonymous
    2020-09-04T14:26:04+00:00

    Well here we are now in September and still no answer from Microsoft. I updated my Surface to the 2004 version and lo and behold the over heating issue is not fixed.  I know so many people have this same issue, but has anyone received an actual fix for this? What is wrong with Microsoft not helping us?  My device will be a year old next month and after that I won't have any options left.  So again I ask Microsoft for your help, please!

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  3. Anonymous
    2020-09-04T09:47:29+00:00

    Hi,

    I have the same problem, i cant use anymore my surface in the university because its tooooo hottt.

    My Charger gets hot too.

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  4. Anonymous
    2020-08-12T09:47:55+00:00

    Version 10.0.18363 Build 18363

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  5. Anonymous
    2020-08-12T04:53:33+00:00

    I just got mine today from costco and am already considering returning it bwcause of this. When you say windows updated to the newest version, which version is that? Thanks!

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