Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  2. Anonymous
    2021-12-01T02:41:33+00:00

    It gets hotter while plugged in due to the fast charging. This charging method generates a lot more heat than previous generation surface devices.

    It's also important to keep in mind the body is made of magnesium. It was made of this material to absorb the heat from the CPU. So the body acts as kind of a large heatsink. This is normal but shouldn't result in an unresponsive touch screen. More than likely the driver was updating. That would also explain the audible "disconnect" notification.

    I recommend ensuring the device is fully updated, then runs some personal tests on the device to see how it functions. I hope this helps.

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  3. Anonymous
    2021-11-30T21:40:54+00:00

    Just bought mine today, and yeah... it's pretty hot when plugged in. Google led me to this post...

    I was updating and charging at the same time and heard a device disconnect sound, next thing I know the touch screen stopped working and I had to plug in a mouse to restart.

    I also unplugged the charger. After restart, the touch screen worked again, so I'm not sure if it's overheating or driver update...

    But anyway, I have it plugged in again now, and it's super hot. Not sure if it's safe to leave it plugged in?

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  4. Anonymous
    2021-11-23T02:20:30+00:00

    Had similar issue as well upgraded from sp4 to sp7 even until today this issue is still not resolved even sending in my hardware for a replacement doesn’t help is just a temporary fix. All suggested solution to reset and wiping the device is just buying time as your warranty starts to run out.

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  5. Anonymous
    2021-11-08T21:19:51+00:00

    Hello DavidMast1,

    Have you tried updating your mouse drivers, and rebooted your computer?

    Please let us know when you have tried this fix.

    Kind regards,

    Microsoft

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